Privacy Policy

Hole Farm Caravan Site ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the personal information you provide to us. If you have any questions about this policy, please call us on 01233 758107 or 07789 916132, email us via our booking page, or write to us at Hole Farm Caravan Site, Appledore Heath, Ashford, Kent TN26 2BJ.

What information we collect

When you contact us by phone or email to make an enquiry or booking, we collect the following information:

• Your name
• Your email address and/or phone number
• Your preferred arrival and departure dates (booking enquiries)
• The number of people in your party (booking enquiries)
• Details of your caravan or motorhome (booking enquiries)
• Any message or additional information you choose to provide

We do not use tracking cookies, advertising networks, or analytics tools. We do not collect any financial or payment information through this website.

How your information is submitted

This website does not collect any information through online forms. The "Email us" button on our booking page opens your device's email application (via a mailto: link) so you can email us directly, and the phone numbers open your phone's dialler. Nothing you send us passes through this website.

Third-party services

This website is hosted by Vercel, which processes standard server logs (such as your IP address and browser type) to deliver and secure the site. To display the site, your browser also loads fonts from Google Fonts (Google) and styling files from the Tailwind CSS content delivery network. These providers receive your IP address as part of each request. They do not receive the content of any email or call you make to us, and we do not use them to track you.

How we use your information

We use the information you provide solely to:

• Respond to your booking or general enquiry
• Confirm and manage your booking
• Contact you about your upcoming stay if necessary

We will never sell your data, share it with third parties for marketing purposes, or use it for any purpose other than responding to your enquiry and managing your booking.

Legal basis for processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and manage bookings — and, where a booking is confirmed, on the basis of contract performance.

How long we keep your information

We retain personal data contained in booking correspondence for up to three years after your stay, in case of any follow-up queries or disputes. Enquiries that do not result in a booking are kept for up to twelve months. We then securely delete this information.

Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — ask us to delete your data where there is no legitimate reason for us to continue holding it
• Restriction — ask us to restrict how we use your data
• Objection — object to our processing of your data on grounds of legitimate interests
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, please call us on 01233 758107 or 07789 916132, email us via our booking page, or write to us at Hole Farm Caravan Site, Appledore Heath, Ashford, Kent TN26 2BJ. We will respond within one calendar month.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with a revised "last updated" date.